Took my Chevy Silverado there to diagnose why my truck was cutting off they call me and say there were gonna have to do a level 5 diagnosis I say ok so 2 days go by and I get another call saying there not gonna be able to fix the problem because they said there technician does not want to get into it because once they do they might find a problem he can't fix.so they charged me for a level 1 diagnosis but the diagnosis I paid for did not even tell me why it was cutting off .A person takes there vehicle to a shop to fix it not be told there technician can't fix it . A quick look and checking engine light is not a diagnosis figureing out the actual problem is a diagnosis
Adrian, we are very sorry that this happened to you and your vehicle. There are times that we dig into a vehicle for repair or diagnosis and find that unfortunately we need to step away from the vehicle. The technician started into the diagnosis of your vehicle, stalling at times, an initial inspection noted that every warning light that could be illuminated on your instrument panel was illuminated. With scanning the vehicle the technician started down the diagnostic flow chart for all the DTC's that were stored in the vehicle computer, upon inspecting and beginning the testing procedures he found multiple attempts at repairs previously done. There are wires that are cut throughout the harness and wires had been spliced in with crimp connectors and not soldered and sealed as it should have been done. There are wires added for unknown reason to the engine and harness and part of the exhaust has been removed. Previous incorrect repairs that have been done to the vehicle and not knowing why we did not feel we could properly diagnose and repair your vehicle and felt it necessary to step away. We know that this is discouraging as a customer but we did not feel we could in good conscious correctly diagnose your vehicle due to previous incorrect repairs that had been performed.
- Franklin Ave